General Terms and Conditions of Hire

Please read our general terms and conditions for the hire of decoration for your private and corporate events. If you need anything, get in touch.

Coordonnées :
Occasion Idéale
Address: 29 rue Augustin Thierry, 41000 Blois, France
Telephone: +33 6 59 25 93 24
Email: contact@occasionideale.fr
SIRET: 939 138 699
Effective date: 01/09/2026

Article 1 – Purpose and scope

These General Terms and Conditions (T&Cs) govern the contractual relationship between Occasion Idéale (hereinafter “the Provider”) and any customer (hereinafter “the Client”) in connection with two separate services, which may be purchased together or independently of one another:

(a) Hire of decorative equipment (hereinafter the “Hire”): the temporary provision of furniture, arches, tableware, lighting, textiles, signage and, more generally, any decorative item listed in the Provider’s catalogue (hereinafter the “Equipment”) or created for the Client;

(b) Event styling service (hereinafter the “Styling Service”): an intellectual and technical service covering the design, staging, on-site installation and removal of the decoration, including, as the case may be, the creation of a decorative concept, the drawing up of layout plans, coordination with other suppliers and implementation on the day of the event.

Optional nature of the Styling Service. The Styling Service is optional and separate from the Hire. It is owed by the Provider, and invoiced to the Client, only if it has been expressly ordered and appears as such on the quote accepted by the Client.

• If the Styling Service is not purchased, the order is limited to the provision of Equipment, and the Client is solely responsible for transport (where applicable), handling, installation, positioning and stabilising, securing and removal of the Equipment;
• No advice, layout plan, site survey or on-site intervention may be demanded from the Provider for a Hire on its own. Any occasional free advice given on such occasions consists of mere suggestions with no contractual value.

Hire of items means the Provider making available a list of goods selected and approved by the Client, under jointly determined conditions, for a fixed period and at a fixed price. No ownership rights in the hired goods are transferred to the Client under this service.

Hire is subject to availability on the date on which the contract and T&Cs are signed and the deposit is paid.

The Client acknowledges that the items hired out by the Provider are second-hand and show signs of wear and defects due to their age and use. Additional information and photographs are always available on request.

Article 2 – Acceptance of the General Terms and Conditions

Booking any decorative equipment implies full and unreserved acceptance of these T&Cs.
Any contrary condition set by the Client shall not be enforceable against the Provider, unless previously accepted in writing by the Provider.

Article 3 – Prices and quotes

Hire prices are shown in euros and include all taxes (VAT) in accordance with applicable legal requirements.

Insurance and transport costs are not included in the hire prices shown; they form part of the special conditions of sale.

Prices apply for a hire period of one (1) to three (3) days. Any other duration must be agreed in writing between the parties. Clients will be offered either a daily rate or a three-day rate for weekend bookings.

Styling Service pricing. The Styling Service is invoiced per working day, as detailed in the Quote. It includes the site survey, inspiration boards, and phone calls, video calls or meetings until the Client is completely satisfied. Unless otherwise stated, it does not include delivery and collection, on-site assembly and removal, or the hire of the decorative items.

The Provider reserves the right to change its general and special terms and conditions of sale at any time. However, the conditions applied will be those in force at the time the Client signs the quote.

The minimum hire basket is €100, excluding any delivery costs.

Article 4 – Booking and payment

Quote and deposit: Any booking is confirmed by signing a quote, accompanied by a deposit equal to 50% of the total order amount and a certificate of public liability insurance covering the risks associated with the use of the goods.

Once the statutory fourteen (14) day withdrawal period has passed, the deposit is non-refundable, except in the event of cancellation by the Provider.

Failure to pay an instalment when due entitles the Provider, after a formal notice that has remained without effect for eight (8) days, to suspend performance of its obligations and/or to terminate the Contract at the Client’s fault, with any sums already paid remaining with the Provider.

An order confirmation lists all the items reserved. If a reserved item is unavailable, the Provider will offer equipment of the same or a higher range. If the Client accepts, no subsequent complaint on this ground will be admissible.

Payment of the balance: The balance of the hire must be paid no later than fourteen (14) days before the date of the event, unless otherwise stated in the contract between the Provider and the Client.

Payment methods: The deposit and the balance may be paid by bank transfer or in cash handed over in person (within the legal limit).

The security deposit may be paid by bank card, cheque or in cash handed over in person.

The Provider reserves the right to refuse any order for a legitimate reason, in particular in the event of unavailability of Equipment, technical constraints at the Event Venue, a prior dispute with the Client or a payment incident.

Article 5 – Right of withdrawal

A Consumer who has concluded the Contract at a distance or off-premises has fourteen (14) days from the conclusion of the Contract to exercise their right of withdrawal, without having to give a reason or bear any costs other than those provided for in Article L. 221-25 of the French Consumer Code.

This right is exercised by any unambiguous statement sent to contact@occasionideale.fr; the model form in Annex A may be used.

The Provider refunds all sums paid no later than fourteen (14) days after being informed of the decision to withdraw, using the same means of payment as the Consumer used, unless expressly agreed otherwise.

Early performance. Where the event is to take place, or design work is to begin, before the withdrawal period expires, the Consumer may expressly request early performance of the service. If they withdraw afterwards, they remain liable for an amount proportional to what has been provided up to the time they communicated their decision, in accordance with Article L. 221-25 of the French Consumer Code.

Article 6 – Security deposit

The Client undertakes to pay a security deposit determined by the Provider, at the latest when the items are handed over, in an amount equal to three times the value of the hired equipment. It will not be cashed by the company before the condition of the hired items has been inspected at the end of the service.

This security deposit will be cashed in the event of damage, loss or non-return of the hired equipment, after deduction of any restoration costs.

The security deposit will be returned within thirty (30) days of the equipment being returned and checked by the Provider.

Article 7 – Delivery and return

One-day hire means collection or delivery of the items on the day of the event and return the day after the event, between 9am and 12pm.

Three-day hire means collection or delivery of the items from Friday, with return by 12pm on Monday.

No delivery or collection is possible at weekends unless agreed between the parties and subject to a supplement determined by the Provider.

Delivery: The Provider offers a delivery service to the address given by the Client. Delivery costs are specified in the quote and are payable by the Client.

An item presentation slip is given to the Client or their representative at the time of delivery or handover. This slip serves as the record of the condition of the items. In the Client’s absence, the Provider alone assesses whether the items conform to the service agreed, with no possibility of dispute by the Client.

Installation: The Provider does not offer an installation service other than as part of the Styling Service or under a specific arrangement agreed between the parties.

Return: The hired equipment must be returned on the agreed date and at the agreed time, presented as it was originally and in the same state of cleanliness in which it was supplied. If items are not properly packed away, or are returned in a different state of cleanliness from when they were handed over, the hours needed to restore them will be invoiced at €50 per hour, including VAT.

Any late return may result in additional charges equal to the number of extra hire days, increased by 50% to cover the resulting loss of earnings, unless the parties agree otherwise in writing.

On return, a check of the items’ condition is carried out between the Provider and the Client or their representative. In the absence of the Client or their representative, the Provider is entitled to carry out this check to verify conformity with the original condition, with no possibility of dispute by the Client.

Article 8 – Use and liability

The Client is responsible for the correct use of the hired equipment throughout the hire period. Any deterioration, loss or damage to the hired equipment is the Client’s responsibility.

The Client undertakes to:

• Use the equipment only for its intended purpose, namely decoration. Occasion Idéale does not provide for any food-related use of the items made available for hire.
• Take care of the decorative items and protect them from bad weather, dirt or damage.

Tableware is handed over cleaned, stored properly and disinfected in accordance with common-sense hygiene rules.

The Client is responsible for the items from the time they are collected from the company’s premises or delivered, until the Provider takes them back on site or at its premises. If damage to the goods is found at the return provided for in Article 7, the Provider will use all or part of the security deposit paid by the Client when the contract was concluded. The Provider undertakes to refund any part of the security deposit not drawn upon.

The Client undertakes to take out, at their own expense, public liability insurance covering their own liability and that of third parties in the use of the hired goods.

Article 9 – Cancellation

Cancellation by the Client: If the Client cancels, the deposit paid remains with the Provider.

If cancellation takes place less than 15 days before the date of the event, the full price of the service is due.

Cancellation by the Provider: If the Provider cancels for reasons beyond its control (force majeure, unavailability of equipment, etc.), the deposit will be refunded to the Client in full, without further compensation.

Article 10 – Insurance

The Provider declares that it has taken out professional and business liability insurance with CIC Ouest France, policy no. I8 4044637, covering the financial consequences of its civil liability.

The Client is advised to take out insurance covering damage to, loss of or theft of the hired equipment during the hire period.

Article 11 – Styling Service (Clients concerned only)

The exact scope of the Styling Service is defined in the Quote.

The Provider has an obligation of best endeavours as regards the aesthetic result of the Styling Service, as this depends on external factors (natural light, weather, the actual layout of the venue, the work of other suppliers, guests’ behaviour). However, the Provider has an obligation to achieve a specific result as regards the presence of its team and the installation of the ordered Equipment on the agreed dates and times. The Client accepts that the final result may differ reasonably from the design visuals, which are provided by way of illustration and not as an exact reproduction. Photographs in the Provider’s catalogue and on its social media have no contractual value.

The Equipment is in the Provider’s custody during installation and removal. Custody is transferred to the Client from the time the team leaves after installation, and remains with the Client until the team returns for removal.

The Provider may use subcontractors or independent contributors of its choice (florists, technicians, handlers) for all or part of the Styling Service, under its own responsibility.

Article 12 – Client’s obligations (Styling Service)

The Client undertakes to:

• Provide the Provider, no later than thirty (30) days before the Event: the contact details and house rules of the Event Venue, the room plan, the final number of guests, the name of the on-site contact and the list of the other suppliers.
• Obtain, at their own expense and under their sole responsibility, all necessary authorisations from the owner or operator of the Event Venue, as well as, where applicable, administrative authorisations (use of public land, alcohol licence, noise exemption, authorisations for listed sites or historic monuments).
• Ensure compliance with the constraints of the Event Venue (bans on fixings, drilling or naked flames, cut-off times). The Provider may refuse to carry out an installation that breaches these constraints or is dangerous, without this entitling the Client to a price reduction.
• Ensure the safety of the Provider’s team on site, and notify the Provider of any particular risk (unstable ground, building work, animals, unsecured body of water).

Public-access buildings (ERP). Where the Event Venue is an ERP (établissement recevant du public), the Client guarantees compliance with the applicable fire safety rules, in particular the fire rating of materials, keeping emergency exits clear and the instructions of the safety commission. On request, the Provider will supply any fire-rating certificates it holds for the materials.

Article 13 –  Disputes and complaints

The Provider is liable to the Client by operation of law for the proper performance of the obligations arising from their contract. However, the Provider may be released from all or part of its liability by proving that the non-performance is attributable either to the Client, or to an unforeseeable and unavoidable act of a third party unconnected with the contract, or to force majeure.

In the event of a dispute, the parties undertake to seek an amicable solution. Failing agreement, the dispute will be submitted to the competent courts of the Provider’s registered office.

Article 14 – Image rights

Where agreed, the Clients authorise the Provider to:

• Reproduce, publish and distribute, on its communication media (website, social media, professional portfolio, printed or digital materials), photographs of the decoration items;
• Use these items free of charge and without time limit, exclusively for the Provider’s professional communication;
• Crop, where necessary, or partially anonymise (e.g. blurring the faces in photographs in which guests appear).

No use will be made in a third-party commercial or political context, or in any context contrary to the dignity of individuals.

This authorisation is valid for ten (10) years from the signature of the contract between the parties, for the European zone, and free of charge.

A right of withdrawal may be exercised on simple written request by email, telephone or social media.

Article 15 – Intellectual property

The decorative items supplied remain the exclusive property of the Provider. Any reproduction, use or exploitation of the decorative items without the Provider’s prior written authorisation is strictly prohibited.

Article 16 – Protection of personal data

The information collected at the time of booking is necessary for managing the order and is strictly confidential. Please see our privacy policy on the handling of personal data for more detail on how your data is used.

In accordance with the French Data Protection Act (loi Informatique et Libertés), the Client has the right to access, modify and delete their personal data.