Frequently asked questions

You’ll find here the questions we are asked most often, along with some answers to help you. If these aren’t enough, or if you can’t find the answer to your question, don’t panic: get in touch here and we’ll be happy to reply.

What is special about the items available for hire?

All our items are second-hand and unique. It is therefore most often impossible to offer you a large number of identical pieces, which is part of the charm of decorating with pre-loved objects. It is also important to note that our items may show small defects and signs of wear due to their use and the passing of time. We do our best to show these in the description and images of each item. If in doubt, never hesitate to ask us for more information or photos of the items.
Please also note that our items are of high quality and reflect craftsmanship that is often lost today; they will help make your event a moment of superior quality.

What types of events do you cover?

We work on many kinds of events, both private and professional.

We can be at your side for your wedding, religious or traditional ceremonies, hen and stag parties, and birthdays. But also for evenings with friends, festive meals and family gatherings…

We also support professional events: photo shoots, film, TV series and social media video shoots, business lunches, corporate seminars and more.

When should I place my order?

The earlier the better, as this gives you the widest choice of available items, but we will do our best to meet your request even if it is made at the last minute.

How do I find out whether items are available on a given date?

You can send us a message to discuss your basket before placing your order. However, items are reserved when the quote is confirmed: to do this, you need to send us a quote request, and we undertake to reply quickly on the availability of your favourites. We are working on setting up an online calendar to make things easier, but please bear in mind that a booking is only truly confirmed once your quote is signed and the deposit paid.

Do you have a showroom?

We don’t currently have a showroom to show you around, but you can follow our adventures on our social media, Instagram and TikTok, where you’ll find plenty of inspirational photos. And maybe one day.

How are your prices calculated?

Our hire prices are always set as fairly as possible and reflect the quality of the items we offer. They do not include delivery costs, which are calculated from your location.
In accordance with the general terms and conditions, payment for hire is made as follows:
– Signing of the proposed quote.
– Payment of the 50% deposit, which secures the reservation of the items.
– Sending of the security deposit.
– No later than fourteen days before the event, payment of the remaining 50%.
The security deposit is calculated from the sale value of the item. Unlike most hire of low-value objects, some of our items, because of their quality, craftsmanship or age, may have a sale value far higher than their hire value. To avoid a loss in the event of damage, breakage or theft, we therefore set a security deposit that reflects the cost of the items you have hired.

How are your delivery costs calculated?

Transparency is key to the way we work. Here is how we calculate our delivery costs:
– Fixed annual costs (insurance and vehicle maintenance): €1,750 spread over 25,000 km.
– Fuel: the vehicle uses about 10 litres per 100 km and runs on diesel, on an assumption of €2.20 per litre.
– Delivery driver’s hourly rate: €30 per hour, including the round-trip travel time for delivery and for collection (at an average of 70 km/h), 30 minutes to unload the truck and 30 minutes to load it for the collection. For a small volume of hired items, the loading/unloading time will of course be reduced.
– Possible toll costs, depending on your location.
Here is an indicative scale of delivery costs based on these inputs (the starting point being our warehouse in Cour-Cheverny, 41700):

Payment methods

We accept online payment, bank transfer, cheque and cash (in accordance with current regulations), for the deposit, the balance of the service and the security deposit.

Collection or delivery?

You can collect the hired items free of charge from our warehouse, from the time stated in your contract, generally on the Friday before 12pm preceding the hire weekend. For weekday hire, the collection time will be given to you when the contract is concluded.
Delivery to your venue can also be arranged, scheduled according to the number of hires on the same period, generally on the Friday afternoon before the hire weekend. Delivery costs will be stated in the quote and are not included in the hire price.

Returning items

Items must be returned in accordance with the terms of the contract, generally before 12pm on the Monday following the hire weekend. Late fees apply if the return is not made on time and without prior notice of a reasonable delay.
Items must be returned clean, in the condition in which they were hired out, and packed and stored in the same way as when you collected them. If they are not properly packed away, or if extra cleaning is needed, additional charges may apply, calculated on the time spent on your order at a rate of €30 per working hour, with any hour started being due in full.

What happens if an item is damaged or lost?

These things can happen. You will be held responsible for damaged or lost items. Repair or replacement costs will be deducted from your security deposit or invoiced.

Cancellations and refunds

In accordance with our general terms and conditions, if you cancel after the statutory withdrawal period has expired, the deposit paid remains with the Provider; if you cancel less than 15 days before the date of the event, the full price of the service is due.
If we cancel for reasons beyond our control (force majeure, unavailability of equipment, etc.), the deposit will be refunded to the Client in full, without further compensation.